is your product defective because of a problem in materials or workmanship? or is it just damaged from use or simply worn out?
a product is defective when it derogates from its normal state of function and repair because of an inherent problem in its materials or in its manufacture.
a product is damaged when it derogates from its normal state of function and repair because of normal wear and tear, collision with objects, improper care, or use with certain bindings (i the case of skis).
defective products are covered by our 2 year warranty, whereas products that are damaged are not.
here are a few examples of cases that are not covered by warranty:
normal wear resulting from standard usage that occurs over time. examples include the following:
skis and poles
- “my topsheet is chipped from crossing my skis.”
- “my top sheet is faded from the sun.”
- “my skis are softer than when i bought them.”
- “the ankle cuffs on my ski pants have cuts on them from my ski edges/crampons.”
- “the colour of my jacket has slightly faded in the sun/wind/snow.”
- “my outerwear is starting to look wet in places.
damage resulting from contact with objects while skiing. examples include the following:
- “i hit a rail and my edge is cracked or blown out.”
- “i hit a rock and there is a hole in the base.”
- “i hit a tree stump and the ski is snapped.”
- “my jacket got caught on a branch skiing in the forest and ripped.”
damage to product resulting from improper care or unnecessary roughness. examples include the following:
- “i planted my skis into the snow and the tip / tail have split.”
- “my skis fell off my car.”
- “i tapped my skis on the ground to shake the snow off them and the tip/tail have cracked / split.”
- “i washed my jacket and it has lost some of its waterproofing.”
- “my fleece jacket has shrunk in the wash.”
- “my pants burned on the heater in the drying room.”
damage to product resulting from using telemark bindings (as the ski construction is not designed to withstand the levels of torsion resulting from the leverage created by telemark bindings on the ski).
- “i mounted my skis with telemark bindings and they ripped out of the ski.”
damage to product resulting from using pin bindings (as pin bindings do not provide the elasticity of regular alpine bindings).
- “i ripped my pin bindings out of my ski after skiing on them in the locked position.”
- “i was skiing on pin bindings and my ski broke after some high compressions / falls / jumps.”
parts, hardware, or accessories that were lost or have gone missing after receiving your product.
- “i lost the puller on my zipper.”
- “i lost the zip off my snow skirt.”